GENERAL TERMS

The website arellia.gr is an online store selling products (jewellery) and is the official online site and online store of the sole proprietorship under the brand name <MARKELLA NIKI MICHA> and with the distinctive title <ARELLIA> where the company’s headquarters are located at 39 Vasileos Konstantinou, P.O. 19400 with VAT number 170483063, of Koropio Secondary School and contact phone number 210-6624771. Email address: info@arellia.gr . This particular electronic store (e-shop) enables both our customers and all internet users to be informed directly about the products offered by our company. The owner of the company, Markella Niki Micha (henceforth as «website administrator or manager»).

The visitor/user of the website is invited to carefully read these terms of use and to visit/use the pages/services of arellia.gr only if they fully accept them. By entering this website, the visitor/user is presumed to have read the terms of use, accepts these terms and waives any claim that may arise from his visit to arellia.gr.

The Arellia company has the right to modify or renew the terms and conditions of transactions.

Product ordering and consumer protection

The orders through the online store constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to PD 131/2003 (Government Gazette A’ 116/16.05. 2003).

INTELLECTUAL PROPERTY RIGHTS

All website design, text, graphics, selection and settings are the property of Markella Niki Micha and are her Intellectual Property Rights.

PERSONAL DATA OF VISITORS/USERS

The owner of the business undertakes to protect the personal data of visitors/users of the arellia.gr website and to comply with the relevant provisions on personal data protection (Law 2472/1997 on the protection of individuals from the processing of personal data) as Apply. It is not required to provide information that constitutes personal data to navigate arellia.gr or to access its content, except in those cases where in order for a visitor/user to have access to some offers, they must first become a member of arellia.gr. However, if the visitor/user wishes to order products and to ensure the possibility of communicating with him and more generally for the support, promotion and execution of the transactional relationship with him, he may be asked to disclose his personal information data (such as name, email address, phone number, etc.). Any personal data of the users is intended exclusively for the purpose of executing the orders and contracts that will be concluded through arellia.gr for the supply of the products. Also, visitors/users when registering for the services of arellia.gr have the possibility, if they wish, to request to receive information about new products of this online store as well as about existing offers, either from the company itself, or from partner companies by email to their stated email address or by promotional-informative message via SMS to their mobile phone. In this case, the visitor/user agrees that the data he submits to arellia.gr is complete, correct, true, accurate and valid and that if they change, he will inform the relevant service of arellia.gr, so that registration information is kept complete, correct, true, accurate and valid. If the user wishes to stop the communication for promotional reasons, it is enough to visit the contact form of the arellia.gr website, where he can state his relevant wish at any time. Members remain solely responsible for all operations conducted under their personal password, username and their account in general. Members agree to immediately notify arellia.gr of any unauthorized use of their account and any actual and/or potential security breach. Also, members are solely responsible for careful use of their account and proper exit from their account at the end of each use. arellia.gr is not responsible for any damage or loss that occurs from members’ failure to respect and follow this clause. By registering on arellia.gr the user consents to his personal data being used by the company Arellia, as responsible for their processing through automated means, either by itself or through any other person appointed by Arellia to carry out the processing by order and on her behalf. However, because unauthorized third parties may be able to read user messages sent over the Internet, users are advised not to email information that they wish to remain private. Registered users, as well as those who provide their personal information on the arellia.grwebsite, have the right to request and receive from Arellia the following information: a) all personal data concerning them, b) the purposes of processing and any recipients, c) the correction of their data kept on file, as well as the right to object at any time to the data concerning them. Registered users have the right to request at any time and without charge the deletion of their data at any time by sending an email to info@arellia.gr. The disclosure of personal data by the users of arellia.gr in the above manner constitutes acceptance of the terms of use of such data in accordance with the present. In case the user does not consent to the use of his personal data as described above, he should not fill in the relevant fields.

When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), the contact telephone number, your electronic address (e-mail).

COOKIES

arellia.gr can use cookies to identify the user in order to have access to certain information every time you browse with a web browser in our store. Their use is necessary because otherwise we would not be able to provide you with services such as: order status, personal settings, saving items in the basket, etc. Cookies are small text files, which are stored in hard drive of each user, they do not take notice of any document or file from the user’s computer and are used only to facilitate the user’s access to specific services, for marketing purposes as well as for statistical purposes, so as to determine the areas in which the services of arellia.gr are useful or popular. The user can configure his server so that he does not receive cookies, either overall or on a case-by-case basis. In this case, the user cannot have further access to these services

In this way, the access of the visitor/user to specific services of Arellia is facilitated such as order status, personal settings, selection of products for the basket, etc. They are also used to analyze the use of the website.

Cookies do not store information that can reveal the user’s identity, but personal information stored by the website and concerning users/visitors can be linked to the information stored and can be obtained from the cookies.

PRODUCT RETURNS

Arellia product returns.

In the event that you exercise the right of withdrawal, you are obliged to send the product(s) in its original condition and as long as the product’s special markings (protectors, tags, labels) have not been removed, necessarily accompanied by the corresponding sales document. Return will be accepted only after company approval.

the customer have the right to return the products purchased from this online store at Arellia’s charge in the following cases only:

1. 1. If incorrect products were sold due to arellia.gr fault (error in receiving the order, invoicing, etc.). In this case, the customer may either not accept to receive the product in the first place or request its return. Returned products must be in perfect condition, sealed, complete and undamaged. The packaging of the product should be the one that normally accompanies the product and be in excellent condition.
2. If products of poor quality were sold through the fault of arellia.gr(damaged during transport, with poor packaging, etc.). In this case, the customer must not accept the receipt of the product and contact this online store. In case the customer accepts to receive the product, arellia.gr will not accept any return and therefore will not make a replacement. In addition, if the customer does not return the product then, a new product will not be sent and the customer will have to make a new order/purchase. The product must be returned in the condition it was delivered.

In both of the above cases, the maximum return period cannot exceed fourteen (14) calendar days from the date of receipt.

Product returns at customer’s expense

The customer reserves the right to return the products he purchased, free of charge and without the obligation to communicate the reason for which he wishes to return the products, within fourteen (14) calendar days from the date of receipt. In this case, he is charged with the direct cost of returning the products. Returns will only be accepted if the products that the customer wishes to return are in the exact same condition in which they were received, i.e. without unsealed or their packaging has been tampered with. The customer should fill in and send to arellia.gr τthe relevant withdrawal form that he will find on this website within the above deadline. In the event of a product return, the refund corresponding to the products ordered by the customer will be completed within 15 days from the date arellia.gr receives the returned products. The return can also be made with his credit bank account of the customer, which he will notify arellia.gr in time and in writing.

For hygiene reasons our company does not accept returns on earrings unless they are faulty. All products returned to our Company’s warehouses are subject to thorough quality control.

If you wish to exchange it for a higher priced product, you will need to top up the corresponding amount of money.

ORDERS/PRODUCT DELIVERY/SHIPPING COSTS

General

Orders are accepted and orders are shipped within Greece and abroad. Shipments are made every day except Saturdays, Sundays and holidays between 10.00am-5.00pm. The various product offers displayed in this online store are valid while stocks last.

Prices

The listed prices are the final prices, i.e. including VAT. arellia.gr reserves the right to change prices without prior notice to customers. In any case, however, the customer at the time of receipt of the product he ordered will pay the price, which was indicated at the time of the order.

arellia.gr may refuse the execution of the order in the event that due to a system error the wrong product price has been published.

Order Completion/Confirmation

Upon completion of the order, the customer will receive confirmation and the order number from arellia.gr via email and/or by phone.

Product Availability

The times shown in the “Availability” field are working days and do not include weekends and holidays.

When the “Availability” field shows “Immediately Available”, then this means that the product is immediately available in the store.

When the “availability” field shows “Immediately available/Delivery in 1-3 days”, then the product is PROBABLY immediately available from our supplier and the delivery time to our store is either the same day or within 1-3 days.

In general, the information displayed in the “Availability” field is indicative, for the customer’s information only, and concerns the estimated time of delivery or receipt of the product.

So this is the estimated time required for the order to be delivered to a courier company.

Although Arellia does everything possible to receive your order as soon as possible, in cases of force majeure, strikes, extreme weather or other causes beyond Arellia’s control, these times may be longer.

It is therefore clarified that the delivery or receipt times are estimated and under no circumstances can Arellia commit to their exact observance.

In the event that a product ordered by the customer is not available, arellia.gr will contact the customer via email and/or phone, within a reasonable period of time from placing the order, in order to inform him of when it is expected to be delivered. If the customer considers that the time period of receipt of the product does not satisfy him, he may revoke the order of the product in question, while any other order may be carried out normally if he so wishes.

The refund from Arellia to the customer in the event of a canceled order is made exclusively and only in the manner in which the payment was made.

Order tracking

arellia.gr will contact the customer by e-mail or by phone in case there is a shortage of products, but also when there is expected to be a cancellation or delay of the order. However, when all the products are available, the order will be shipped immediately and with a shipping time of 1-3 days (depending on availability, unless it is different). In this case, the order will be sent without prior notification to the customer.

Order cancellation

Orders whose completion is delayed by more than a week and this is due to the fault of the customer will be canceled without prior notification to the customer.

Delivery method

The products are received through a courier company (ACS).

Delivery time

Products are shipped within 1-5 business days depending on availability. In case of lack of availability of a product and the estimated shipping time of the order beyond five days, there will be immediate communication with the customer to inform about the delay of the order or its cancellation.

Shipping/COD (Cash On Delivery) costs

Regardless of the payment method (via credit card or cash on delivery), any shipping and cash on delivery management costs are borne by the customer-buyer in any case and are paid by the latter to the employee of the courier company upon delivery-receipt of the products.

The shipping costs for the whole of Greece, regardless of weight and volume, are €4 per order, whether it is sent by courier. Cash on delivery costs, when applicable, have an additional charge of €4.90.

FREE SHIPPING – FREE COD for orders from €80 and above, for the whole of Greece.

PAYMENT METHODS

PAYMENT BY CREDIT CARD

It is possible to pay by credit or debit card Using your credit or debit card details.

PAYMENT WITH DELIVERY OF THE ORDER TO THE CUSTOMER’S PREMISES (Cash on Delivery)

Cash on delivery – Cash on delivery when you receive the products. In the case of cash on delivery, the customer is charged the cost of transport and cash on delivery as stated before completing the order. The customer pays the employee of the courier company, who acts at the behest of Arellia.gr by delivering the order to his place.

In both payment methods there is the option of issuing either a retail receipt or an invoice. An invoice is issued to companies and to self-employed professionals, as long as they fill in the following information during their order: company name, VAT number, DOU and profession for self-employed people.

PAYMENT BY BANK DEPOSIT

• Bank: EUROBANK
• Account Number: IBAN: GR1302601890000170200690872
• BENEFICIARY: ΜMARKELLA NIKI MICHA VASILIOS